Welcome to FIXIPHERE We're a curated online marketplace where you can discover and purchase high-quality products from one convenient destination. Our team is passionate about connecting you with innovative, reliable, and safe products that meet your needs and exceed your expectations. We believe that everyone deserves access to great products at a price that makes them smile. At FIXIPHERE, we're dedicated to providing an exceptional customer experience, so you can shop with confidence and enjoy the thrill of the find."

What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery time to the US usually take 7-14 business days.

How can I track my package?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net. 

What happens if the estimated delivery time passed and I still did not receive my order?

Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at  store.fixiphere@gmail.com or by using the Contact Us page.

What do I do if my product arrived damaged?

If you receive damaged merchandise, please take a picture and email us the picture at  store.fixiphere@gmail.com right away. We will only replace damaged goods within 48 hours of receiving your order.

Can I return my product for a refund?

Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at store.fixiphere@gmail.com, or using our Contact Us page.

Your refund will be automatically processed as soon as the order returns to our warehouse.